Terms & Conditions

I know its boring but it has to be said...

ARRIVAL & APPOINTMENT TIMES

​Your appointment details will be confirmed to you via text message at point of booking. This will include important information on timings, where to park and general housekeeping requests. Please make sure you have read all the details and let me know in advance if you have any questions.

I operate on a 1:1 basis which is a premium service allowing me to deliver the highest possible levels of care and customer service. This is only possible when clients adhere to their appointment times and drop off and collect their dogs in an orderly, timely fashion. Please just let me know if you have difficulty keeping a time slot.

Thank you in advance for your co-operation.

Please note: Late arrival to drop your dog off for their appointment may result in the groom needing to be re-scheduled.

Repeated late drop off or collection may result in future services being refused.

CANCELLATIONS & RE-BOOKING

Please provide a minimum of 48 hours notice if you need to cancel or re-book your appointment. This will allow time for your appointment to be offered out to another client waiting to get booked in.

Being a small business this little request can make a big difference and I Thank-You in advance.

* PLEASE NOTE

If a cancellation is made with less than 48 hours notice or if you do not attend your appointment, a 50% deposit will be required before making a new booking.

FLEAS

Fleas are not welcome in the salon! However... The nature of owning a dog means that they may pick up some passengers from time to time. Please make sure that you follow a flea treatment program and regularly treat your dog. If you suspect your dog to have fleas or if your flea treatment is overdue, kindly contact me to discuss prior to attending your appointment.

* PLEASE NOTE

If your dog is found to have fleas during their appointment a £10 charge will be applied on collection. This is to cover the additional product required to immediately treat the salon.

If you need any advice on flea prevention or more info on how to deal with fleas please get in contact.

MATTED COATS

In the case that I feel your dogs coat is matted and causing discomfort or that the removal of matting will cause discomfort to your dog I will always advise the removal of the coat via clipping or scissoring. In compliance with the Animal Welfare Act (2007) section 5 states that 'all animals will be protected from pain, injury, suffering and disease'. Attempting to brush out a heavily matted coat can cause a great deal of pain and discomfort and so I will always advise strongly against de-matting.

This will be discussed with you prior to any coat removal being carried out.

PHOTOGRAPHS

​Photos and video may be taken before, during and after grooming.

The Images are regularly used on my social media pages. Although most people enjoy seeing their dogs featured online, I appreciate that some people do not.

Please just let me know in advance of your appointment if you would not like any photos of your dog posted online.

PAYMENT

​Payment for services must be made by cash or card on collection of your dog.

​* PLEASE NOTE - Payments by cheque or retrospective bank transfers are no longer accepted

AGGRESSIVE BEHAVIOUR

Although I have a great deal of experience handling challenging and aggressive dogs, in some circumstances I reserve the right to postpone grooming if the welfare of the dog or myself is in question.

​(Aggressive behaviour of the human kind is also not accepted)